Compass & Collar is run by Bardistry LLC, doing business as Bardistry Systems. By creating an account or using the website or app, you agree to these terms.
What Compass & Collar Is
We explain what governments and airlines ask for when a dog or cat travels, and link to the official page each rule comes from. We are not a government agency, a vet or an airline. We do not issue certificates, sign forms, book flights or decide whether your pet may travel. Border officials decide at the border, your vet issues the paperwork, and your airline decides what it carries.
Rules change, sometimes without notice. We check official sources and show the date we last checked each one, but we cannot promise that everything is complete or current. Always confirm with the official source, your vet and your airline before you travel. Nothing here is legal or veterinary advice.
That is true on every plan, free or paid. A subscription pays for monitoring and reminders, not a guarantee. Before every trip, call your airline, and check the official pages yourself, including CDC.gov for bringing a dog into the United States. Compass & Collar is not responsible for what an airline, a vet or a border official decides.
Your Account
Keep your password to yourself and tell us if you think someone else has used your account. You are responsible for the details you enter about your pets and trips; our checklists can only be as accurate as those details.
Your Documents
Files you upload stay private to your account. You keep ownership of them; you let us store them so you can open them on your devices. Upload only paperwork you have the right to keep.
Reviews of Vets
When you write a review, you agree to these rules:
- Write about your own visit, with your own pet.
- Stick to what happened: the paperwork, how long it took, the cost, how they treated your pet.
- No names of staff, no phone numbers or emails, nothing private about anyone.
- No insults, threats or hateful words, and nothing you were paid or rewarded to write.
- We read every review before it appears, and we can decline or remove one that breaks these rules.
A review shows with the name you choose to give, or as “A Compass & Collar Traveller”. You let us show it to other customers and keep it until you delete it. Reviews are the opinions of the people who wrote them, not ours, and they are not a check of any vet’s authorisation. Anyone can report a review, and we may take down a review that breaks these rules.
Vet Lists and Searches
Official vet lists are shown as the authority published them, with their date. Google search results are businesses Google found, not an official list. Always ask a vet whether they can do the paperwork your trip needs.
Text Messages
If you add your mobile number on the Account page and agree, Compass & Collar texts you deadline reminders and alerts when a rule on one of your saved trips changes, at most one text a day. Message and data rates may apply. Reply STOP to any text to stop them, or HELP for help, or write to info@compasscollar.com. Agreeing to texts is not required to use Compass & Collar. Mobile carriers are not responsible for texts that are late or not delivered. US and Canadian numbers only. How signing up works: Text Messages.
Fair Use
Do not try to reach other customers’ data, overload the service, copy it in bulk, or use it for anything unlawful. We may close an account that does.
Prices, the Free Trial and Billing
While we are getting started, every feature is free and nothing is charged. We will tell you well before that changes. Once charging starts, these terms apply:
- Basic is free, always. Up to 5 pets, unlimited journeys, every requirement list and official link. You never have to pay to keep using it.
- The Annual Subscription is $79 a year, in US dollars, plus sales tax where it applies. It adds the features marked “Annual Subscription Feature”.
- Free trial. It starts with a 7-day free trial with every feature, once per person. A card is needed to start it. We email you 2 days before it ends. Unless you cancel before the trial ends, $79 is charged on day 8.
- It renews every year at the price shown at the time, charged to the same card, until you cancel. We will email you before a price change takes effect.
- Cancel any time from your Account page (Manage Subscription), online, in a few clicks. Cancelling stops the next charge; you keep every feature until the end of the year you paid for.
- Refunds. A full refund if you ask within 7 days of a charge: email info@compasscollar.com. After that, there is no refund for the rest of the year, but you keep every feature until it ends.
- If a payment fails, our payment processor tries the card again. You keep every feature for 7 days while you update it; after that the account goes back to Basic.
- Deleting your account cancels the subscription at once, and nothing more is charged.
- Payments are handled by Stripe. You enter your card on Stripe’s own page; we never see or store your card number.
- In the app, you start the trial and manage the subscription on our website.
Our Responsibility
We work hard to get things right, but the service is provided as it is. To the extent the law allows, we are not responsible for losses from travel plans, refused entry, airline decisions or vet fees. Some places do not allow these limits, so they may not apply to you.
Changes
We may update these terms. The date at the top changes when we do, and we will tell you in the app about important changes. Our Privacy Policy explains how we handle your information.