You can delete your Compass & Collar account yourself, at any time, on the website or in the app. Nobody has to approve it, and it happens at once.
On the Website
- Sign in at compasscollar.com.
- Open Account in the menu.
- Near the bottom, choose Delete My Account.
- Type DELETE, then choose Delete Everything.
In the App
- Open the Account tab.
- Near the bottom, tap Delete My Account.
- Type DELETE, then tap Delete Everything.
If you Cannot Sign In
Use Forgot Password? on the sign-in page to get back in, then follow the steps above. If that does not work, write to us through Contact Us from the email address on the account, and we will delete it for you.
What is Deleted
- Your pets and their records, their photos and the paperwork you uploaded.
- Your journeys, their checklists and the tasks you marked done.
- Reviews you wrote, and links you made to share a pet’s papers with a vet.
- Your notification choices, your mobile number and your agreement to receive texts.
- Your questions in My Questions and our answers, and Ask Compass answers you flagged.
- Your signature on our “Before you Start” agreement, and your language choice.
- Your Annual Subscription, if you have one: it ends at once and nothing more is charged.
- Your sign-in.
It cannot be undone, and we cannot bring anything back.
What we Keep
- Messages you sent through Contact Us, no longer linked to an account, so we keep a record of what we were asked.
- If you had a free trial: a one-way scrambled code made from your email address, so the same address does not get a second trial. It cannot be turned back into the address.
- Notes in our private work list on GitHub about reviews you wrote and Ask Compass answers you flagged, as the Privacy Policy describes.
- Stripe’s own records of any payment, which it keeps under its own rules.
- Emails and texts we already sent you, wherever they were delivered.
This page is also offered in Spanish as a courtesy. If the Spanish and the English differ, this English page governs.